F A Q
Q - DO I NEED AN APPOINTMENT?
A - Nope!
Q - WHAT TIME CAN I BRING MY GEAR OVER TO THE SHOP?
A - Come by any time during our regular hours:
Mon-Fri, 11am-7pm and Sat, 1pm-5pm
Q - HOW MUCH WILL IT COST ME TO FIX X/Y/Z ?
A - We can give you a general estimate of repair costs over the phone or (better) in person. Once we get your equipment checked in and opened up on the bench, we'll update your quote.
You will be charged a bench fee when you check in your equipment with us. (See below) If it's a quick fix - great! That's all you will pay. If it is a more complicated fix, or if parts are needed, your total bill may increase.
Q - WHAT IS A BENCH FEE?
A - A bench fee is the charge to get your equipment up on the workbench and one of our technicians figuring out what kind of work they will be performing on it. This includes the first hour of labor.
The bench fee is paid up-front and in full. Call us to find out the bench fee for your specific piece of equipment.
Q - IS THERE ANYTHING YOU DO NOT REPAIR?
A - There are some things we cannot fix based on inability to source reliable parts or if the cost to fix is higher than the cost to buy new. Unfortunately, we do not do work on Denon, Rane, and Numark products.
Q - WHAT IS THE AVERAGE TURN-AROUND TIME FOR REPAIRS?
A - Normal turn-around time is 10-14 business days.
We keep a stock of common parts, but if special parts are needed you may need to wait a little longer.
Q - I'M IN A RUSH!!! - DO YOU DO EXPRESS REPAIRS?
Q - I DIDN'T GET A CONFIRMATION EMAIL FROM YOU YET - WHY NOT?
A - Most likely it's because it went to your spam folder. Check there first, and if you still can't find anything from tech at djfixnyc.com (with the @ sign), call us as soon as possible and we will get it sorted.
Q - CAN YOU FIX MY VINTAGE EQUIPMENT?
A - Truthfully, our favorite things to service are synths, echoes, and dj equipment, but sometimes we can and do work on home audio equipment on a case-by-case basis. Please bear in mind that the company that made your beloved grandpa's turntable probably went out of business when Nixon was impeached*...but we remain open minded and will do what we can, when we can.
*Ok, Nixon was never actually impeached, but that feces was heading right for the spinning blades, amirite?
Q - DO YOU SELL GEAR?
A - Yes! We have added a ton of new stuff to our inventory. Cartridges by Ortofon, styli, RCA cords, headshells, counterweights, headphone adapters, and more (click here). We try to keep a stock of things that you may need in a pinch for your gig. And we sell refurbished Technics - call us to get more information if you are interested!
Q - IS MY STUFF READY FOR PICK UP?
A - You can check on the status of your repair any time by clicking the link we sent you when you checked in: work in progress / waiting for parts / ready for pick up / etc.
Our system will automatically send you an email letting you know when repairs have been completed. If you have multiple items checked in, you will receive an email for each item as work is completed.
We appreciate when people understand that every mixer, turntable, and synth is a complicated piece of equipment that sometimes requires a special touch. If your repair is taking longer than normal, it is likely because we are waiting for a special part or a service manual. Hang in there--we want to get you fixed!
If you get itchy, you're always welcome to call us and we'll update you. We appreciate your patience!
Q - DO YOU DO PICK-UP/ DELIVERY?
A - Yes! In New York and Brooklyn. See map for our rates.
ADDITIONAL GENERAL POLICIES:
A $40 storage fee will be applied to equipment that is not retrieved THIRTY DAYS after repair has been deemed complete; Item(s) are considered abandoned after 90 days.
WE ARE NOT RESPONSIBLE FOR CORRUPTION AND/OR LOSS OF DATA TO HDDs AND/OR FLASH MEDIA.
6 Month warranty covers labor, work performed by technician. Warranty does not apply to parts, new or used, custom modification(s), or customer supplied parts; does not apply to work recommended but declined by customer. Warranty coverage is effective from the completed date of the Service Invoice. Does not cover accidents, misuse, abuse, or improper handling, storage, and/or shipment of unit. Does not cover wear and tear or by 3rd party equipment / accessories, software, and for magnetic disc/flash storage.