Q - DO I NEED AN APPOINTMENT?
A - Nope!
Q - WHAT TIME CAN I BRING MY GEAR OVER TO THE SHOP?
A - Come by any time during our regular hours:
Mon-Fri, 12pm-7pm and Sat, 1pm-5pm
Q - HOW MUCH WILL IT COST ME TO FIX X/Y/Z ?
A - We can give you a general estimate of repair costs over the phone or (better) in person. Once we get your equipment checked in and opened up on the bench, we'll update your quote.
You will be charged a bench fee when you check in your equipment with us. (See below) If it's a quick fix - great! That's all you will pay. If it is a more complicated fix, or if parts are needed, your total bill may increase.
Q - WHAT IS A BENCH FEE?
A - A bench fee is the charge to get your equipment up on the workbench and one of our technicians figuring out what kind of work they will be performing on it. This includes the first hour of labor.
The bench fee is paid up-front and in full. Call us to find out the bench fee for your specific piece of equipment.
Q - WHAT IS THE AVERAGE TURN-AROUND TIME FOR REPAIRS?
A - Normal turn-around time is 10-14 business days.
We keep a stock of common parts, but if special parts are needed you may need to wait a little longer.
Q - I'M IN A RUSH!!! - DO YOU DO EXPRESS REPAIRS?
Q - I DIDN'T GET A CONFIRMATION EMAIL FROM YOU YET - WHY NOT?
A - Most likely it's because it went to your spam folder. Check there first, and if you still can't find anything from tech at djfixnyc.com (with the @ sign), call us as soon as possible and we will get it sorted.
Q - CAN YOU FIX MY VINTAGE EQUIPMENT?
A - Truthfully, our favorite things to service are synths, echoes, and dj equipment, but sometimes we can and do work on home audio equipment on a case-by-case basis. Please bear in mind that the company that made your beloved grandpa's turntable probably went out of business when Nixon was impeached...but we remain open minded and will do what we can, when we can.
Q - DO YOU SELL GEAR?
A - We try to keep a stock of things that you may need in a pinch for your gig - cartridges, needles, counterweights and headshells. And we sometimes sell refurbished Technics - call us to get more information if you are interested!
Q - CAN YOU SELL PARTS TO ME? I WANT TO TRY TO FIX IT MYSELF.
A - We will do our best to accommodate you. Most of the parts that we have in stock are directly connected to our service operation. Best thing to do is to call ahead and know exactly which part you are looking for before you contact us (type, model number, manufacturer).
Q - IS MY STUFF READY FOR PICK UP?
A - You can check on the status of your repair any time by clicking the link we sent you when you checked in: work in progress / waiting for parts / ready for pick up / etc.
Our system will automatically send you an email letting you know when repairs have been completed. If you have multiple items checked in, you will receive an email for each item as work is completed.
We appreciate when people understand that every mixer, turntable, and synth is a complicated piece of equipment that sometimes requires a special touch. If your repair is taking longer than normal, it is likely because we are waiting for a special part or a service manual. Hang in there--we want to get you fixed!
If you get itchy, you're always welcome to call us and we'll update you. We appreciate your patience!