FAQ and Warranty

  • It’s pretty easy.

    When you bring your equipment to us, we take a quick look at the front desk and get your info. This is when we get a chance to see if your unit can be fixed. We can give you a very rough estimate at this time.

    Your equipment will spend some time in our work queue, which is around 4 weeks. Express is available. Extra time may be needed for special parts orders.

    Once it’s your turn, we will perform a diagnostic on your equipment. If we need your approval, we will send you an email with the details. If not, we’ll go ahead with the repair.

    Once your equipment has been repaired, we will send you a final invoice which you can pay online (preferred), or in the shop at the time of pick up. You are welcome to pick up your unit any time we are open. We can give you a paper or emailed receipt.

  • Repairs generally take around 4 weeks to get onto a bench before diagnostic work begins. Your repair may take longer than 4 weeks. depending on parts availability.

    Express repairs bypass the queue and get onto the soonest available bench. As with other repairs, special parts orders will add time.

  • You do not need an appointment for pick ups or drop offs. As long as we are open, you are welcome to come by!

  • Yes. For an additional fee, we can expedite your repair. Your equipment will get onto a bench within a day or two.

    Repairs needing special parts or additional labor may take longer, but will still be faster than if they were in the regular queue.

    Please note: any express fees are non-refundable. Even if we need to wait for parts to arrive, your diagnostic work will be placed ahead of everyone else in the queue, therefore we still must charge an express fee.

  • To check the status on your repair, the best way is via our Customer Portal. You can find it in the navigation at the top of this page.

    The status of your repair is noted there. You may see “awaiting diagnosis”. This means we are working our way to your repair.

    You are also welcome to email us any questions.

  • Yes! We buy high-quality used Technics 1200’s and refurbish them to be Tour Ready. This means they will function as well as a new deck right off the factory floor.

    The process takes some time, so our stock will fluctuate based on our repair schedule, but we always post available turntables to our instagram page.

  • Short answer: Professional audio equipment. We do not work on consumer equipment. Click here for more info.

  • Any equipment brought in disassembled may incur an additional labor fee. It might seem counterintuitive, but gear which has already been disassembled means more work for us, not less. We kindly ask that you let us do the work, and save yourself the additional labor charges.

  • A $10/week storage fee will be charged to each item left at the shop longer than 30 days after notification of completion of repairs unless specific arrangements have been made prior to repair completion. You will be notified at minimum via the email address we have on file.

    ITEMS ARE CONSIDERED ABANDONED AFTER 90 DAYS. Please be mindful that we are a small shop and do not have space for long-term storage of equipment.

    OVERDUE PAYMENTS:

    Invoices left outstanding for more than 30 days will incur a 5% monthly interest charge.

    We must enforce these policies because at the end of the day, we are a small shop. We simply don’t have the floor space or budget to maintain abandoned and/or unpaid equipment.

  • LIMITED WARRANTY

    All repairs come with 30-day warranty on service from the date of pick up. If you are not entirely satisfied with our work, please contact us ASAP. If it is determined that the claim is covered under this Limited Warranty, every effort will be made to prioritize scheduling your device for re-service. See WARRANTY TERMS (*).

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    YOU KNOW YOUR EQUIPMENT BEST; PLEASE MAKE SURE TO TEST IT FULLY ONCE IT IS RETURNED TO YOU.

    If you pick up your equipment but never test or use it for 30-days, our warranty unfortunately does not cover any issues you may find later.

    * WARRANTY TERMS:

    1. Keep your receipt safe for warranty purpose.

    2. All repairs come with 30-day warranty on service. Starting from date of pick up.

    3. Warranty on parts depends on manufacturer. Details on parts warranty will be supplied by request.

    4. Problems occurring after the 30 day warranty period will be handled as a new repair.

    5. Scheduling priority will be given to warranty repairs.

    6. Your manufacturer warranty may become void after this repair.

    7. If the same fault appears again during the warranty period, we will fix it without any charges for labor.

    8. If the same fault appears again during the warranty period, additional parts, if needed, may incur additional charges.

    9. Full terms and conditions apply, which are available on request.

    10. This Limited Warranty will be null and void if the repair is altered, adjusted, or tampered with by any person not authorized by the warrantor.